Span Alaska is excited to announce that we have released the first portion of our online payment portal. This first release is specific to customers without credit terms (COD) and is intended to streamline the payment process and eliminate delivery delays.
Here is how the process will work:
• After your shipment has sailed and your invoice is ready, an email will be sent to the invoicing contact with a copy of the invoice and a link to pay by credit card.
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Note: A new email link will be sent for each invoice. The previous link will no longer be valid. If you select an old link, you will get an error message for invalid link.
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Note: Customers with a credit card on file will not receive the automated email with the payment portal link. Accounts with a credit card on file will be processed automatically.
• The link will take you to our online payment portal. Enter your email address and hit “submit”.
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Note: The payment link cannot be forwarded to others, for security purposes access is matched to the known contact in our system.
• The login page will update, and you will be emailed a one-time authorization code. Enter the code and click “submit” to access the payment portal.
• In the payment portal you will see a drop down list to select your billing account and you will then see all open invoices for the selected account.
• Select the invoices you would like to pay.
• The portal will show you the total for selected invoices + a 3% credit card fee. Once confirmed and “Go To Payment” is selected, there will be a pop up window to collect the payment details.
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Note: Credit card details cannot be seen and will not be stored by Span Alaska.
• Once payment is processed, our system will automatically notify the destination service center and release your shipment for delivery.
If you have any questions or require assistance, please email us at drivercollect@spanalaska.com and our dedicated customer support team will be there to help.
Thank you for choosing Span Alaska for your shipping needs. We look forward to an improved customer experience with our new online payment portal!